Returns & Cancellations

Cancellations

Once we receive your order we get to work on it right away. This means that once we've started processing your order, changes and cancellations are not accepted. If item has been shipped, the customer is responsible for return shipping costs and 15% restocking fee for orders that are canceled and have shipped. Thus, if you decide to cancel your order please do so before it has been shipped.  Refunds will only be issued to the original credit card that you use when placing your order. If you have any questions or concerns, please contact our Customer Service Team.

Returns

We want you to love your purchase. LavishPatio accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 14 days of receipt, unless otherwise noted on the product page. Contact our Customer Service team to initiate a return authorization. You are responsible for shipping the product back to us and we will credit your account within 10 days of receiving the product in our warehouse, less a deduction for the price of outbound shipping. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#.

Each manufacturer has their own return policy regarding buyers' remorse.  The standard return policy is 15% restocking fee plus you are responsible for the cost of sending the items back.  We at LavishPatio.com will alway work with you and the manufacturer to find the best solution and do everything we can to keep you happy.  Customer service is our top priority.

Items marked "Non-returnable" may not be cancelled or returned. Custom or Made-to-Order items, imported items, and certain large volume orders are also non-cancellable and non-returnable.

 

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.

 

Warranty

Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.

LavishPatio and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from LavishPatio, damages resulting from use of or reliance on the information present, even if LavishPatio or its suppliers have been advised of the possibility of such damages.